1.1 Our current prices are as displayed on the website.
 
1.2 We will endeavour to ensure that the prices shown on this website are correct. If for any reason the prices of any items are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.
 
1.3 All prices are inclusive of VAT charged at the current rate.

 

2.1 You can pay for your goods by Visa, MasterCard credit cards or by Switch, Solo or Delta debit cards.

2.2  You can also pay for your goods by Cheque or Postal Order.

2.3 We currently charge Credit/Debit card accounts within one working day from date of order.

2.4 All Credit/Debit card transactions conducted over the internet are encrypted to minimise the risk of third party attack and misuse of the details therein.

All payments must be cleared by our bankers before goods can be despatched.

3.1 We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions.

3.2 We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery.

3.3 If you refuse a delivery without prior consent from us you will be liable for the return delivery costs.

3.4 If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf.
 
3.5  You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfill all orders within 14 days. For tractor mowers and other big garden/grounds equipment, we shall confirm a suitable delivery day before shipping the product.

Randells cannot be held responsible for delays in the delivery caused by the supplier, or any other third party. If delivery is not within the agreed time we will, by mutual agreement, arrange another time for delivery. If we cannot agree another time for delivery, we offer you a refund.

If you have a Complaint In the first instance please contact Randell Agriculture Ltd on the phone or by email at kelvin@randells.net , stating clearly the nature of your complaint.
 
Your complaint will be dealt with within 5 working days by our customer care department.
 
If for any reason a decision cannot be made within 5 working days, we will investigate your complaint thoroughly and keep you updated as to its progress.
 
If we find that you have a valid complaint we will endeavour to reach an amicable settlement as well as offering a full written apology from Randells Agriculture Ltd.
 
If we find that your complaint is not valid you will be contacted stating the reasons for our findings.
 
If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service.
 

4.1 We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

4.2 We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

4.3 You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

4.4 We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
 
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
 
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
 
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

There are 4 easy ways to order from www.randells.net -
 
5.1 By Internet
You can place your order or check stock availability of your favourite products. You can begin browsing by either clicking on the 'Start Shopping!' link or by using the search facility at the top of the page.
 
5.2 By Phone - Call our sales lines on +44(0)8702244202
         Lines open Weekdays 8.00 am to 5.00 pm Monday to Friday.
Have your Customer number (or address details if you are a new customer), order details, payment card details and a pen ready when you place your order. From time to time we do monitor and record telephone calls our staff receive and make, ensuring the highest possible service to our customers. Standard phone charges apply.
 
5.3 By Fax
Please complete the order form in the catalogue or print this on-line fax form Our FAX number is +44(0)1362 699995.
 
5.4 By Post
Please complete the order form in the catalogue or print the on-line post-form

6.1  Randells does not offer a free returns service unless the items are faulty or incorrectly sent. In these cases Randells will refund the postage costs on receipt of your parcel. If the cost of the return is in excess of £20 you must first obtain permission from our Customer Services department.
 
If you are not happy with any purchase for any reason, you may return it to us for an immediate replacement or refund. This does not affect your statutory rights.

For any refund processed, a confirmation will be sent to you via the post.

For any replacement, we will process your request within 24 hours, however please allow 14 days turnaround from the time you send your parcel back to us to redelivery.

If you return an item and request an alternative item at a higher price, we will automatically charge the original payment card, unless you supply us with different card details. Any refunds or difference in price will be credited to the original payment card.

If for any reason you have a query regarding the delivery of your order, please call our customer services helpline on +44(0)8702244202 or email kelvin@randells.net .

7.1  If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait or, if you prefer, our Customer care representative will be happy to advise you on suitable alternatives.
 

8.1 Randells supplies quality equipment from reputed manufacturers that are covered by a manufacturer's warranty. In the rare circumstances that any problem occurs with a product during the period of warranty, you are entitled to have the product examined by the manufacturer's agent. Any manufacturing fault will be rectified by the manufacturer's agent as per their terms. Customers are advised that the manufacturer's agent will however be entitled to refuse to undertake work free of charge in the warranty period if the agent believes damage to the machine has been self-inflicted rather than being the consequence of an actual manufacturing fault. The customer's recourse in this instance will be with the manufacturer and not with Randells.

If the manufacturer and/or its agent decide that the cost of repair is the responsibility of the customer, the customer will in no way hold Randells liable. Customers are further advised that the manufacturer's warranty will not necessarily cover the cost of taking the product to and from the manufacturer's agent and except for larger items such as ride-on tractors this will normally be the responsibility of the customer. Details of your nearest warranty agent can be obtained directly from the manufacturer. We will provide our customers with a manufacturer's Warranty and Service Hotline number where required. The terms and conditions under which we supply goods to you do not in any way affect your statutory rights as a consumer.
 

9.1 Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Randells, for a full refund. This does not apply to items that cannot be returned for shelf life reasons, and have been unsealed. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to sales@randells.net , or by post to the address given in our contact us page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us.
  

10.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.  We do not disclose buyers information to third parties. The personal information we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code. Any questions/comments, please email us: sales@randells.net .